Event Planning
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Support & Help Center

Get the answers you need to plan with confidence.

Frequently Asked Questions

We understand that choosing the right event planning tool is a big decision. Below, we’ve answered some of the most common questions about our pricing, features, and subscriptions. If you need more details, our team is happy to help!

You can quickly create your Eventio account by clicking “Sign Up” on our homepage. Follow the prompts, choose your preferred plan, and you’ll be ready to start planning in minutes.
Absolutely! Eventio is designed to be intuitive and user-friendly, making event planning effortless, regardless of your technical skills.
To reset your password, click on “Forgot Password?” on the login page. Enter your registered email, and we’ll send instructions to securely reset your password.
Soon! Eventio will make collaboration simple. Stay tuned as you’ll be able to invite team members, assign tasks, and communicate directly within your event dashboard.
With basic information you provide, our AI planner intelligently guides your event planning by suggesting tasks, ideas, and vendors tailored specifically to your event, saving you time and stress. The more detail you provide, the more customized recommendations your planner can suggest.
Yes, you can easily shop and buy products directly from your event designs, making the process seamless and efficient. Initially, Eventio will direct you to vendors like Amazon to bring your event to life, but stay tuned as we bring on more and more companies to offer you direct purchasing.
No, there are no cancellation fees. You’ll retain access until the end of your current billing cycle.
Our friendly support team is available via email. Visit our support page or email us directly at support@eventio.ai.
Eventio works best with the latest versions of Chrome, Safari, Firefox, and Edge. Make sure your browser is updated for optimal performance.
We’d love to partner! Visit our Vendors page and fill out the simple onboarding form, and we’ll quickly review your submission.
Joining Eventio as a vendor is completely free. Premium visibility options will be available for those seeking increased exposure.
Your privacy and data security are top priorities. We use industry-leading encryption and security practices to protect your information at all times.
Never. Your information is only shared with vendors when you explicitly choose to connect with or request a quote from them.

Need Additional Support?

Our team is here to help. Contact us via email or submit a support request.

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